Common questions, briefly answered.

gynxtra is for women between 38 and 65 with perimenopausal or menopausal symptoms such as disturbed sleep, hot flushes, weight gain or brain fog.

The medical consultation is also the right place to review and optimise an existing hormone therapy. Please note in the questionnaire which preparations you are currently taking.

Ahead of your consultation, you complete your medical history at your own pace and upload any existing results to your patient area. Your physician reviews both before you speak. On the video call, she puts your situation into context, and together you discuss whether diagnostics would clarify anything and whether treatment could be an option. Nothing is prescribed without her medical judgement. After the consultation you receive your report with treatment plan in writing in your patient area.

Your physician puts your symptoms into context using your medical history and any existing results. During the consultation she discusses with you whether a diagnosis is possible or whether further assessment is needed, such as laboratory diagnostics or a specialised examination.

No. Your consultation takes place by video, without a physical examination. Your regular gynaecological check-up in person, such as cervical screening or a breast examination, continues as recommended.

If further assessment is appropriate, your physician recommends targeted diagnostics. Current findings you already have are taken into account.

Not for the hormone panel. You only need to fast (8 to 12 hours without food, water only) if fasting glucose and insulin are being measured. Ideally, have your blood taken in the morning and stop any biotin supplements 3 days beforehand. If you use a hormone gel, have your blood taken at a lab or by your physician rather than with a home test kit, and not from the arm you apply it to. Your physician will go through the exact preparation with you beforehand.

If your physician recommends diagnostics, the results consultation is part of it and is not charged on top. You go through your values in a dedicated 1:1 video consultation and agree your treatment plan there.

Up to 24 hours before your appointment you can reschedule or cancel using the link in your booking confirmation. A payment you have already made is then refunded, or transferred to a new appointment if you prefer. For cancellations at shorter notice, and where you do not attend, the service is charged. Where there is a substantiated serious reason such as illness or an emergency, gynxtra may grant a one-off free rescheduling.

Not automatically. Your physician recommends treatment only where it is medically indicated. Some patients benefit from lifestyle changes or other measures.

No. The medical consultation is a one-off service. Your physician will say whether ongoing care is advisable, and the decision is yours.

gynxtra services are self-pay services. gynxtra does not bill health insurers, and reimbursement through basic insurance is not provided for. Medication your physician prescribes is also paid for by you. The prices for the medical consultation and ongoing care are fixed in advance. Your physician tells you about any further cost before you decide.

Your physician recommends targeted diagnostics only where they are medically indicated. She discusses the scope and the cost with you in advance.

No. Medication, and any additional laboratory services, are billed separately and are not included in the price of physician-led care.

You can cancel at any time, and there is no minimum term. With monthly care, it ends with the current monthly period, at the latest before the next prescription is issued. With quarterly care, the quarterly period you have already paid for runs to its end, and during that time you continue to receive your follow-up and your prescription. Medically, we usually plan a treatment over six months. That is a planning horizon, not a contractual commitment.